Last updated: August 15, 2026
These terms cover cedarpondfarms.com, our online booking and checkout, guest and client portals, and the staff software we run our farm on (together, the “Services”). Cedar Pond Farms is a trade name of Wilmoth Family Properties LLC, a Tennessee limited liability company (“we,” “us”). By booking with us, creating an account, or using the Services, you agree to what’s below.
The short version: book honestly, treat the farm and the herd with care, don’t try to break our software, and we’ll do right by you. Your privacy is covered separately in our
Privacy Policy.
1. Who May Use the Services
- You must be 18 or older to book, pay, or hold an account. Minors are welcome at the farm with a responsible adult.
- Staff and contractor accounts are issued by us and are personal to you — don’t share your sign-in, your PIN, or your device token.
- We may refuse, suspend, or close an account or a booking if these terms are broken or if we reasonably believe someone is at risk.
2. Bookings, Prices & Payment
- A booking is confirmed when it is paid, or when we tell you in writing that we’re holding it. An unpaid cart is not a reservation, and an availability screen is not a promise until checkout completes.
- Prices are shown per item at checkout. Some experiences are priced per guest and some cover a whole group — the checkout says which, and the total you approve is the amount charged.
- Wedding, elopement, quinceañera and private-event pricing is quoted per date in a written proposal or contract. Where a signed event contract and these terms disagree, the signed contract governs for that event.
- Card payments are processed by Stripe; some in-person sales run through Square. We don’t store full card numbers. Their terms apply to the payment itself.
- Applicable Tennessee sales tax is added or included as shown at checkout.
- Obvious errors. If a price or availability is clearly wrong because of a technical fault, we may cancel and refund in full rather than honour it — we’ll tell you promptly if that happens.
3. Changes, Cancellations & Refunds
- The cancellation and reschedule terms for your booking are the ones shown at checkout or in your confirmation email — those are the terms that apply to you.
- Weather and animal welfare. We may reschedule or cancel an experience for storms, unsafe ground, or the wellbeing of the herd. If we cancel, you choose a reschedule or a full refund.
- Gift cards and comp codes are redeemable as stated on the code; they aren’t redeemable for cash except where the law requires it.
- Deposits on animal purchases are governed by the terms shown on that page at the time of purchase.
4. Visiting the Farm
A working farm is not a petting zoo. When you visit:
- Pasture fences are electrified. Stay off them, and keep children and pets away from them.
- Follow your guide’s instructions and stay in guest areas. Going in with the herd happens only on a guided experience, with staff present.
- Everyone attending signs our Waiver & Release of Liability. A parent or guardian signs for a minor.
- Livestock are large and unpredictable animals. You take part voluntarily and accept the ordinary risks of a farm visit.
- We may ask anyone to leave, without refund, for behaviour that endangers people or animals.
5. Acceptable Use of Our Software
Please don’t:
- break into, probe, or overload the Services, or try to reach data that isn’t yours;
- scrape, resell, or republish our content, photos, availability, or pricing without written permission;
- upload anything unlawful, malicious, or that you don’t hold the rights to;
- impersonate anyone, or book under a false name or payment method;
- use our AI assistant to generate unlawful content, or present its answers as professional advice. It can be wrong — a person on our team is the authority on anything that matters.
6. Your Content, and Ours
- Yours stays yours. Photos, files, and notes you upload remain yours; you grant us permission to use them only to deliver your booking or event.
- Ours stays ours. The site, its text, photography, the Cedar Pond Farms name and marks, and our software are our property or our licensors’.
- Photography at the farm is covered by the media terms in the waiver you sign, not by this page.
- If you send us feedback or an idea, we may use it freely without owing you anything for it.
7. Connected Accounts & Business Integrations
Our staff software connects to third-party business services on our own behalf — including Intuit QuickBooks Online for accounting, banking data providers for balances and transactions, shipping carriers, and payment processors.
- These connections are ours, not a guest-facing feature. Only an authorised owner of this business may connect, view, or disconnect them.
- When an owner connects an account, they confirm they are authorised to do so for that company, and that their use also follows that provider’s own terms.
- We request the narrowest access we need, hold the resulting credentials on our own server, never display them on any screen, and never sell or share the data they return.
- An owner may disconnect any integration at any time from the admin, which stops our further access.
- These providers are independent of us. We aren’t responsible for their services, and using them doesn’t make us your accountant, bookkeeper, or financial adviser.
8. Availability & Changes
We aim to keep the Services running, but we don’t promise they’ll be uninterrupted or error-free. We may update, add, or retire features, and we’ll give notice before a planned interruption where we reasonably can.
9. Disclaimers
Except where the law says otherwise, the Services are provided “as is,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Nothing on the site is legal, tax, financial, or veterinary advice.
10. Limitation of Liability
To the fullest extent Tennessee law allows, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or data, arising from the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us for the booking the claim relates to in the twelve months before it arose.
Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by our negligence, or for fraud. Your rights under the waiver you sign are separate from this section.
11. Indemnity
You agree to cover us for claims, losses, and reasonable legal costs arising from your breach of these terms, your misuse of the Services, or content you upload.
12. Governing Law
These terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Disputes belong to the state or federal courts sitting in Jefferson County, Tennessee, and we each consent to their jurisdiction.
13. Changes to These Terms
We may update these terms; the “Last updated” date above always tells you when. Material changes will be posted here before they take effect. The terms in force when you booked are the ones that apply to that booking.
14. Contact Us
Questions about these terms — or anything else:
Related: Privacy Policy · Text Message Terms
Cedar Pond Farms